Skip to main content

Protecting and managing your online medical reputation

A high percentage of patients who post negative feedback on Yelp or Google do it because of patient medical experience including the impolite response from a medical staff members, long wait time, improper handling of patient records, lack of perceived patient focus, rudeness from the front desk person, incorrect deductible payment, or billing issues.

 The quality provided for medical care, and the level of professional attention provided by your health team should be enough to ensure that all patients contribute to fully satisfied testimonials and glowing reviews. Minimizing negative review and maximizing the positive online review should be your priority.


Most patients are now going online to research their doctors. Online reviews of the medical facility, healthcare practitioners, physicians, dentist, and doctors have become major issues for all healthcare providers. Patients are writing reviews of their medical facility, doctors, or healthcare professionals and are rating their physician every day on the internet.

The numbers of programs facilitating these reviews are rapidly increasing. So it is important for medical doctors to Google themselves once in a while and see their review.

For more information please visit : https://www.patienttrak.net

Comments

Popular posts from this blog

WebMD is Here!

PatientTrak now supports WebMD for reviews and profile management.  We recently completed a study of normal patient search patterns to determine the most highly ranked healthcare review sites.

One of main conclusions from the study is that WebMD has emerged as one of the most important sites in the online reputation market. In 66% of searches, WebMD appears in the top five results, and has prominence in overall Google first page real estate.

In response to this new information, we have added WebMD to our software platform at no additional cost to our customers.

Resource by :
https://www.patienttrak.net/webmd-is-here

Healthgrades Policy Change

As of October 1, 2017, Healthgrades will no longer permit health care entities to assign 3rd Party Administrators as a provision of their Data Licensing Agreements with Healthgrades, nor allow said 3rd Parties to manage provider profiles on Healthgrades.com.

This means that going forward, doctors and their practices (healthcare entities) will have to manage their profiles and respond to reviews directly with Healthgrades. We (3rd Party Administrator) will no longer be allowed to provide this service to you our clients.


The only exception to this new policy is if you become a Healthgrades Premium client. Should you choose to become a Healthgrades Premium client, PatientTRak could continue as your 3rd party administrator.

Please note that this change is a result in a change in Healthgrades policy not ours. Please contact your Account Manager for more information on Healthgrades Premium.

We recommend that you claim and manage your Healthgrades profiles as this will allow you to maintain …

Health Information Security and Privacy Policy

Lumin Medical, LLC has adopted this Health Information Security Policy to comply with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), as amended by the Health Information Technology for Economic and Clinical Health Act (“HITECH Act”) (hereinafter “HIPAA”); the Department of Health and Human Services (“DHHS”) security and privacy regulations; other federal and state laws protecting confidentiality of health information, and business associate contracts that we have entered into; and the Joint Commission on Accreditation of Healthcare Organizations accreditation standards, as well as our duty to protect the confidentiality and integrity of confidential medical information as required by law, professional ethics, and accreditation requirements. In addition, this Report Procedure Policy will assist Lumin Medical, LLC in fulfilling its obligation under the DHHS privacy regulations to mitigate damages caused by breach of individual privacy. All pers…