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Why do you need to learn the importance of the healthcare online reputation management?

Sometimes, when you think about much little attention we put when it comes to our own health, you will be surprised. People mostly think just about their earnings, bank accounts, houses, and cars, or they stop carrying about themselves once they get children. I saw that so many times and I couldn't stay calm and not to ask myself:''How someone thinks he or she cares about his/her youngsters when they don't take care of they own personal health?'' You know, your children need you healthy and alive as long as possible.

Here, we will talk about medical online reputation management and why is it so important. What comes first to your mind when you are trying to find the health provider which will suit the best for all of your needs? You probably talk to your friends, relatives, and family to seek an advice. You don't want to pay to someone who treats you well and of course to someone who won't be able to help you, right? Absolutely, who would want somethin…

A Road Towards Quality Improvement

When you are thinking about health quality improvement, what is the first thing that comes to your mind? Better education for the future doctors? More budget which would be arranged in a way which would increase the quality of the healthcare? Well, it may be. All those things are very important when we are talking about the most important thing in life-health.

But, there is one more thing you have probably forgotten about, or it just didn't come into your mind. Patient satisfaction surveys! This great tool for quality improvement has been neglected for so many years, or better to say decades. Since the last two decades, people realized the importance of such an invention. What caused it to become popular and appreciated? It may be the internet, social media, human's dissatisfaction with their previous experiences with healthcare or something else. You will recognize your reason. It was very hard to recognize the gaps in the healthcare work because there weren't many peopl…

Improving Patient flow with using software

The one thing that we all hate, when we are going to a medical facility is the wait. It can take forever to get to see the doctor or to get the medical procedure done. Especially, in doctor practices.

However, for most medical facilities there are a solution to ensure that your patients are satisfied and not waiting for hours. This is known as the patient flow software. This software is ensuring that patients knows how busy the facility is and how long they are going to wait to get assistance. There are some other benefits also that your facility can have, when you are making use of this type of software. These are some of the reasons on how this software can improve patient flow:

Be able to see when your procedure is and get reminders

The facility will be operating a lot better with the patient flow management software. This is because patients will be able to see when their procedure is and when they need to sign in for the procedure.

It is also sending reminders to the patients for th…

WebMD is Here!

PatientTrak now supports WebMD for reviews and profile management.  We recently completed a study of normal patient search patterns to determine the most highly ranked healthcare review sites.

One of main conclusions from the study is that WebMD has emerged as one of the most important sites in the online reputation market. In 66% of searches, WebMD appears in the top five results, and has prominence in overall Google first page real estate.

In response to this new information, we have added WebMD to our software platform at no additional cost to our customers.

Resource by :
https://www.patienttrak.net/webmd-is-here

NEW Online Reputation Management Study From PatientTrak

As a leader in patient satisfaction and online reputation management for healthcare, PatientTrak conducted a study using its own database and uncovered a wealth of review and search engine information.  We offer this information so that healthcare providers can optimize their online reputation management spend and focus on the best sites.
Results


Using the vast PatientTrak data set, our researchers analyzed all of the reviews data and conducted a study using normal patient search patterns.  The results show that PatientTrak is the clear leader in healthcare online reputation management, focusing on the most relevant sites that drive over 95% of all healthcare reviews.

PatientTrak captures 95% of all healthcare reviews incorporates data from 100% of the top healthcare review sitesmanages physician and location profile information and review data on 100% of the leading healthcare sites: Google, Healthgrades, Vitals, WebMD, RateMDs, UCompare Health, YP and Yelp
Conclusion
As practices and heal…

The great importance of physician online reputation management

Have you ever found yourself in such a situation that you went to some private clinic thinking that it will solve all of your health problems just because their costs were high and you thought they will provide you the best treatment? Went out disappointed, with no money and angry? We can relate, people nowadays experience it daily. Are you the person who takes a great care of your home and everything you have in there? You call the best and proven auto-mechanics for your car? Do you behave the same with your health? How much do you know about your clinic, doctor or even a dentist? Not so much, right? I hope that this isn't your answer.

We will take a closer look why is a physician online reputation management so important. First of all, it is so important for yourself to take as much information as you can before you choose your doctor or dentist. If you get in the wrong hands, and yes that happens, you can have so much damage to your body that you will sometimes even need years…

Patient feedback survey is the tool to quality improvement

Patient feedback survey is the tool to quality improvement These days it is important to make sure that you provide great customer service. This is because of competition and the fact that you need to provide great customer service to become successful.

This is why the patient feedback survey is so essential. This is basically the tool to quality improvement. Meaning that this is the tool that you can use to ensure that your business is growing and becoming successful. This is especially important when you have any type of medical institution. These are all the important information about this type of surveys so that you can understand why it is essential to consider this for your practice.

What type of business can make use of the patient survey software?

One of the most common questions about the patient satisfaction surveys is what type of business can make use of this software successfully.

This is a software that can mostly be used by medical institutions. Any type of medical facilit…

The importance of patient satisfaction surveys for our humanity

We live in an information world. Everything we want to find out, we can simply find it on the Internet. When you want to buy a furniture or maybe even a car, where do you take a research for the information about it? On the web, right? You want to hear what the other people think about that, is it the right purchase, what are the ratings and experiences? No one wants to spend their hard earned money in a wrong way, and that is smart. Also, no one likes to be fooled. I think if people should try to do a research before anything they want to purchase or have an experience with (schools, spa centers, gyms for example), they would choose smarter. Do you want to be sure and safe that you are in the right hands? Do you worry about your health or have you lost your trust in the medicine because of some bad experiences? We can understand that, and it sadly happens. We will now talk about the importance of patient satisfaction surveys!

In last two decades, these surveys have gained so much at…

Healthgrades Policy Change

As of October 1, 2017, Healthgrades will no longer permit health care entities to assign 3rd Party Administrators as a provision of their Data Licensing Agreements with Healthgrades, nor allow said 3rd Parties to manage provider profiles on Healthgrades.com.

This means that going forward, doctors and their practices (healthcare entities) will have to manage their profiles and respond to reviews directly with Healthgrades. We (3rd Party Administrator) will no longer be allowed to provide this service to you our clients.


The only exception to this new policy is if you become a Healthgrades Premium client. Should you choose to become a Healthgrades Premium client, PatientTRak could continue as your 3rd party administrator.

Please note that this change is a result in a change in Healthgrades policy not ours. Please contact your Account Manager for more information on Healthgrades Premium.

We recommend that you claim and manage your Healthgrades profiles as this will allow you to maintain …

Web Check In & Display Wait Time - PatientTrak

Long waiting times can lead to dissatisfied patients and lost revenue.  Using the PatientTrak Web Check-In solution, your patients can view the current wait time at your facility. Patients can check-in right from your website and get into the waiting queue while remaining in the comfort of their home. Patients go to your website, view the waiting time and can check-in before coming to the facility.

Staff can monitor patient demand levels and even send text messages to patients alerting them that it is time to come into the facility.




Multiple Urgent Care Facilities – Steer Patients to the Facility with the Shortest Wait Time

Providing wait times right on your website allows patients to choose which of your urgent care centers they want to go to based on wait time. Patients are more likely to use facilities with shorter wait times which leads to greater patient satisfaction and more balanced staff loading for you as the provider.

Text Messaging Patients – Let Patients Know You are Ready …

Beginners guide to review site benchmarking

There are so many ways on how online companies and other businesses can get exposure online. Especially, when it comes to hospitals and physicians.

One way on how you can get the right exposure is by making use of site benchmarking. But, because there are still people that don’t know what this is all about, they are not making use of this method, and they don’t see the necessity about this system. The more information and knowledge you are going to get about this system, the better you will understand on why this is something that you should consider, if you have a business that needs exposure. This is a beginner’s guide to this, so that you can understand this a lot better.

What is site benchmarking?

For most people, this might be something that they don’t understand. Not many people are using these terms and it can be frustrating to know that your competitors might use the site benchmarking marketing strategy, but you don’t even know what this is.

This is where you can get compare…

What physicians need to know about the patient tracking software

There are still many practices and physicians that don’t make use of the internet and reviews to ensure that their patients are satisfied and that new patients are aware about the service that they can expect from the practice. This can make it harder to run a practice and to ensure that everything is running smoothly.

This is why physicians and hospitals need to make sure that they are going to consider making use of the patient tracking software and the review management software. This is the only way that you as the doctor can make sure that all patients are satisfied and that your practice is growing. Here are a couple of things that you should consider, and know about this type of software, so that you can see the importance of using it.

The importance of using the software

The most important thing of having this software and making sure that the patients are writing the reviews is for improving patient satisfaction and to make sure that your practice is growing as much as possible…

Patient reviews of doctors : Guide for patients

It is important for doctors to know what type of reviews their patients are going to give them. And, they are using some of the best software to ensure that this is getting done. However, in order to let this software work correctly, you as the patient needs to be able to write the reviews correctly.

This is why you need to know as much about patient reviews of doctors as possible, so that you can ensure that your doctor is getting the right type of review. Even, if you weren’t satisfied with his service, and you want to warn other people about the service you’ve got. Here are a guide for patients on how to use the patient review software correctly, and other information that might come in handy:

How does this software work?

There are many patients that don’t use the physician review management software, because they don’t really know how it works and why they should use it to review their doctors or the hospital.

The software is basic and you will not have any problems using it. The …

Patient Flow Management

Managing patient flow is essential to patient satisfaction.  PatientTrak offers patient flow solutions which may be employed in any attention setting desperate to manage the patient flow method.  Our solutions ar wont to visual flow, determine bottlenecks and facilitate facilities improve patient flow.  From single supplier practices to massive hospital teams, to multi-facility attention organizations, our systems ar each reasonable and ascendable.

Health Clinic, Outpatient, and Hospital Unit Patient flow System – Import appointments from your planning system and track user outlined “activities”, like arrival time to treatment time, as an example. Manage area usage by characteristic those rooms that ar under/over utilised. Set manual or automatic alerts and generate custom reports for analysis of patient flow. commonplace reports embrace Average Wait & Treatment Times, Peak Times by space, Time Between Activities, and more.

Please Visit My Site : https://www.patienttrak.net/pro…

Health Information Security and Privacy Policy

Lumin Medical, LLC has adopted this Health Information Security Policy to comply with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), as amended by the Health Information Technology for Economic and Clinical Health Act (“HITECH Act”) (hereinafter “HIPAA”); the Department of Health and Human Services (“DHHS”) security and privacy regulations; other federal and state laws protecting confidentiality of health information, and business associate contracts that we have entered into; and the Joint Commission on Accreditation of Healthcare Organizations accreditation standards, as well as our duty to protect the confidentiality and integrity of confidential medical information as required by law, professional ethics, and accreditation requirements. In addition, this Report Procedure Policy will assist Lumin Medical, LLC in fulfilling its obligation under the DHHS privacy regulations to mitigate damages caused by breach of individual privacy. All pers…

Dayton Children’s Hospital Chooses PatientTrak for Text Messaging

Dayton Children’s Hospital in Dayton, OH, the region’s largest facility dedicated to pediatric medicine,


has selected the PatientTrak text messaging system to communicate status information to parents and caregivers.  Dayton is running the system from four different locations and sending text messages to direct patient families to the correct areas for healthcare services.
Dayton Children’s is a 155 bed facility and one of only 46 freestanding children’s hospitals in the country.

Resource by : https://www.patienttrak.net/dayton-childrens-hospital-chooses-patienttrak-for-text-messaging/

PatientTrak Selected as a Member of the GE Healthcare Centricity™ Partner Program

PatientTrak platform now compatible with Centricity EMR to provide patient relationship management




Lumin Medical LLC, a leader in patient satisfaction solutions, announced that its PatientTrak Software is one of 14 approved solutions in the GE Healthcare Centricity Partner Program.  PatientTrak successfully completed all of the integration testing and is now officially compatible with Centricity.  GE Healthcare's Centricity Practice Solution customers can be assured that PatientTrak will work within their facility and that the combined solution will enable a host of new applications and benefits for their staff and patients.

"We are very excited to have PatientTrak as a Centricity Partner," said Neeti Gupta, Director of ISV Marketing Programs at GE Healthcare.  "Our customers are requesting solutions to improve their patient satisfaction.  PatientTrak helps to meet this need," Gupta said.

PatientTrak provides a suite of cloud-based solutions that help to monitor…

Using patient survey companies for better and improved services

It is important to make sure that you are going to give the best service possible when you have a practice or you are management of a medical institution. There aren’t many ways to know for sure that your service that you delivered is of a high quality and if patients are satisfied. This is why it is essential to use all the tools that you can get.

The one thing that you can use is to make use of patient survey companies to make it possible for patients to write reviews about the practice or medical institution. This way, other patients and you, will know exactly what services can be improved. Here are how using this service can ensure for a better and improved service:

Able to cut out problem areas in the practice


One of the most essential reasons why health care surveys are essential is so that it makes management aware of problem areas. This will make sure that they are able to cut all the problem areas out and to ensure that all patients are happy and satisfied.

These might be small …

What can patients review about?

The great thing about the physician online reputation management is the fact that patients don’t only have the chance to say what they are thinking about the practice, but they are also able to tell the doctors how they experience the waiting area and the other staff at the practice.

Doctors don’t always know what is going on in the waiting room, and they will not be able to change something if they don’t know what is wrong. This is why patients are writing these reviews. To tell other patients why they should try this practice, and to let the doctors know if there are any problems that need attention.

The benefits it will have for the medical practice

When a medical institution is making use of the medical online reputation management software, there are a couple of benefits that it will have for the practice. This is a great platform for the patients and staff to communicate outside the practice and it is a great way to make sure that patients are aware about the service they can rec…

Medical online reputation management: The best way to take control

Many businesses are making use of the Internet to ensure that they are as successful as possible. The same can be done when you have a medical practice or a private clinic or hospital. There are many different methods that you can use, to ensure success. And, even medical institutions can make use of the internet.

This is where medical online reputation management comes in. There your patients can leave comments that will make it easier for other patients to decide to use the practice or not. With these information you will be able to understand why this is something that is essential, when you have a practice or any other medical institution:

What is online reputation management?

There are too many people out there that don’t know what the healthcare online reputation management is all about. This is software that any medical institutions can use to make sure that their patients are satisfied about the institution and the overall service they have gotten.

It is also a great tool for the…

Oaklawn Hospital Group Selects PatientTrak for Online Reputation Management

PatientTrak is pleased to call Oaklawn Hospital Group our customer!  Using PatientTrak, Oaklawn is now able to monitor all of their online reviews on sites like Google, Healthgrades, Vitals, RateMDs and others to measure their patient satisfaction. 

PatientTrak is also keeping all of Oaklawn’s profile listings accurate and up to date so that their patients access the correct physician and location information online.











Resource by : https://goo.gl/xAu936

Being able to see what people think of your competition

It is important to know as much as possible about your competition. Most people think that a medical practice doesn’t have competition, but they do. And, it is important that you know what is going on at other practices. 

Are they complaining about something that you can bring into your practice to get them to try yours instead of the competition? This is also a way of making sure that you are adding a service that your patients might want, that you don’t have in your practice. The only way that you can do that is with the physician review management.

Improve the service of your practice


Even medical practices need to have a good customer service. You are working with sick people that are really not in the mood for bad customer service. With the patient reviews of doctors, you can make sure that you are improving your service and giving your patients the service that they need that will make sure that they are returning to your practice. 

And, that they are going to write a good r…

5 reasons for the physician review management

There are so many things that business owners need to look at. And, this is the same for medical institutions and medical practices as well. This is the only way that they can make sure that they are going to make sure that they are making a success out of their business.

One of the things that they need to know about, is what people are thinking about their business. And, this is where the physician review management comes in. With this, you will know if people find problems with your practice or not. Here are five reasons why review management is important.

You can prevent more negative comments 

By reading the patient reviews of doctors and your overall practice, you will know what is wrong with the practice and where people are complaining. Then you can take that comments and change the problem in the practice or clinic. 

Meaning that you can prevent more negative comments from happening. The more people are commenting on your practice, good or bad, the better you can make the…

New PatientTrak Release Supports Operational Excellence

PatientTrak continues to support our customers’ operational excellence with a new “Categories” feature.  Survey and Review responses can be tagged and placed into user-defined categories based on a common theme (Wait Time, Bedside Manner, Communication, Scheduling, Front Desk Staff, etc.). 


This relates patient satisfactiondata back to clinical operations using terminology they understand and can take action on.  It helps identify areas for improvement.

PatientTrak takes great pride that our solutions support “measure to improve” over “measure to impress.”  As the leader in patient satisfaction solutions we help our customers with both operational and marketing solutions to improve their operational excellence and patient satisfaction.

Resource By :https://www.patienttrak.net/new-patienttrak-release-supports-operational-excellence

New patients can read more about your practice

Those medical practices that dohn’t make use of the healthcare reputation management software, don’t have a possibility to grow. This is because when new patients are searching online for a medical practice to go to, your practice will not show anywhere. Meaning that they are going to use another doctor.

Whit reviews, new patients will be able to read about your practice, and what other patients were thinking about the practice. Making sure that they are considering going to your practice. 

It allows you to communicate with your patients outside the practice

There isn’t time to talk to your patients about their experience at the practice when they are coming to see you. This is because they are not feeling well, and aren’t in the mood for chatting. And, you might have a full waiting room that is waiting to see you.

With the doctor online reputation management, you can communicate with them, when it suits you and the patients will know that you are taking their needs seriously. This…

Top 5 benefits of using doctor online reputation management

There are so many medical practices and other medical institutions that aren’t working with reviews. There are many different reasons why some doctors don’t believe in reviews. Or, they don’t see the importance of reviews, because they don’t really have a business that requires reviews.

There are so many reasons and benefits of using doctor online reputation management so that you can give management so that you can give your patients an opportunity to say what they think about the practice. If you are still wondering if this is the type of management that you should consider, you need to read these top 5 benefits of making use of patient reviews.

It assist with marketing your practice
Any business, even a medical practice or hospital needs to have some marketing done. This is the only way that you can make sure that you are getting new patients to your practice and to make the practice a success.

When you are using medical online reputation management tools, you are going to make su…