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PatientTrak Launches Automated Review Requests

The Journal of the American Medical Association (JAMA) published a study showing 59% of American adults said online ratings were important to their decisions about provider choice. Furthermore, one-third of those patients said their choice was affected by positive reviews, and another 37% said they avoided doctors due to negative reviews.

Driving positive patient reviews of doctors is easy with PatientTrak’s new Automated Review Request service. This service not only provides you with quick, valuable feedback, it also helps you drive positive online reviews.

These simple feedback requests are sent after the patient visit and can contain one “likelihood to recommend” question and comment box.  These take ten seconds for the patient to fill out with high yield and instant feedback for your practice.

Resource By : https://www.patienttrak.net/patienttrak-launches-automated-review-requests

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Healthgrades Policy Change

As of October 1, 2017, Healthgrades will no longer permit health care entities to assign 3rd Party Administrators as a provision of their Data Licensing Agreements with Healthgrades, nor allow said 3rd Parties to manage provider profiles on Healthgrades.com.

This means that going forward, doctors and their practices (healthcare entities) will have to manage their profiles and respond to reviews directly with Healthgrades. We (3rd Party Administrator) will no longer be allowed to provide this service to you our clients.


The only exception to this new policy is if you become a Healthgrades Premium client. Should you choose to become a Healthgrades Premium client, PatientTRak could continue as your 3rd party administrator.

Please note that this change is a result in a change in Healthgrades policy not ours. Please contact your Account Manager for more information on Healthgrades Premium.

We recommend that you claim and manage your Healthgrades profiles as this will allow you to maintain …