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Showing posts from November, 2016

Improve Patient satisfaction

Patient flow and feedback are critical to improving patient satisfaction and maximizing reimbursement.  Tracking the patient experience from door-to-discharge and post-visit through online reputation management are key factors for patient acquisition and retention.

PatientTrak’s cloud-based visibility solutions including Visit Flow, Online Reputation and Patient Engagement are used by healthcare organizations to reduce wait times, build their brand, and improve patient satisfaction.

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Case Studies – PatientTrak

PatientTrak visibility solutions are used in a wide variety of applications across all medical specialties including outpatient centers, laboratories, medical offices, oncology, radiology, surgery, emergency, transplant, rheumatology, diagnostics, dermatology, urgent care and many others. Here are a few case studies on how our customers use PatientTrak: Type: Large academic medical center and healthcare delivery system Specialties Using PatientTrak:  Emergency, Main Admissions, Cancer Center, Transplant, CT, EMS, Radiology, Pediatrics, Heart Institute, others. Applications:  Patient tracking, flow management, kiosk check-in, text messaging, billing/processing, public screens, dashboard, advanced metrics/reporting, schedule integration. Patients Served by PatientTrak:  Over 4000 patients daily Type: Diagnostic laboratory company affiliated with large health systems: Advocate Health Care and Aurora Health Care Installation:  Over 35 patient service centers and outpatient laboratories i…

PatientTrak Announces Dashboard Analytics

As the leader in patient flow and visibility solutions, PatientTrak offers a complete, real-time dashboard analytics tool so you can monitor your operations at a high level and keep key metrics in focus.

Users set up data elements and reports that they can view in real-time to monitor their patient flow and staff effiency.
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Call9 Brings PatientTrak Into the Telemedicine Market

Call9 ( has chosen the PatientTrak patient flow management platform to support their telemedicine services across the country.  Call9 provides quality, compassionate emergency medical care to the people you love.  Patients can access world-class physicians instantly through the Call9 mobile and web apps.

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PatientTrak Launches Automated Review Requests

The Journal of the American Medical Association (JAMA) published a study showing 59% of American adults said online ratings were important to their decisions about provider choice. Furthermore, one-third of those patients said their choice was affected by positive reviews, and another 37% said they avoided doctors due to negative reviews.

Driving positive patient reviews of doctors is easy with PatientTrak’s new Automated Review Request service. This service not only provides you with quick, valuable feedback, it also helps you drive positive online reviews.

These simple feedback requests are sent after the patient visit and can contain one “likelihood to recommend” question and comment box.  These take ten seconds for the patient to fill out with high yield and instant feedback for your practice.

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Problems you might experience when using the wrong healthcare online reputation management tool

There are so many reasons on why you, as a healthcare profession should make sure that you are using the right tools and software for your practise. This is the only way to ensure that you are getting the most out of this software. Many healthcare professions are making use of healthcare online reputation management tools, but not all of these tools are high quality tools that are going to provide you with a problem-free system. These are a couple of things that can go wrong, if you are using the wrong software and tools for managing your reputation. Your patients are going to struggle using the software correctly The first thing that might go wrong, with using a healthcare reputation management system that is not up to standard and known as the best tool on the market, is that your patients are going to struggle to use the software correctly. They might have a horrible online experience on your site, and will not give you the positive rating that you deserve or even need. The moment …

Online Reputation Management

In 2014, the Journal of the American Medical Association (JAMA) published a study showing 59% of American adults said online ratings were important to their decisions about provider choice. Furthermore, one-third of those patients said their choice was affected by positive reviews, and another 37% said they avoided doctors due to negative reviews.

Improve review volume and scoring through encouraging advocates of your practice and providers to share their thoughts with others. Automated surveys, online review tracking, social media monitoring, profile listing management and physician stars publishing are elements of online reputation management.

Track and Monitor – Online review tracking is challenging when you consider capturing all of the patient reviews left across all of the major review sites: Vitals, Healthgrades, RateMD’s, Google, YP and Yelp.  PatientTrak automates the collection and display of all of these sites and brings them all into a single viewpoint on a …

Patient Flow Management

Managing patient flow is critical to patient satisfaction.  PatientTrak offers patient flow solutions which can be used in any healthcare setting needing to manage the patient flow process.  Our solutions are used to visual flow, identify bottlenecks and help facilities improve patient flow.  From single provider practices to large hospital groups, to multi-facility healthcare organizations, our systems are both affordable and scalable.

Health Clinic, Outpatient, and Hospital Unit Patient Tracking System – Import appointments from your scheduling system and track user defined “activities”, such as check-in time to treatment time, for example.

Registration, Patient Tracking, and Productivity System – Manage the registration process effectively. Identify the average time it takes to register patients and track which resources are registering patients more efficiently.

Emergency Department, Walk-In-Clinic, and Urgent Care CenterPatient Tracking System – As patients arrive they…

American Dental Partners Chooses PatientTrak to Improve Patient Satisfaction

Franklin, Wis., October 31, 2016 – Lumin Medical LLC, a leader in patient satisfaction solutions, announced it is now providing online reputation management and patient satisfaction surveys to American Dental Partners (ADPI), one of the nation’s leading business partners to dental group practices. ADPI is affiliated with nearly 300 dental practice locations, representing over 650 dentists in 21 states. After an initial pilot program, ADPI has now rolled out PatientTrak across its entire nationwide network.

PatientTrak is providing ADPI a suite of cloud-based solutions and reporting tailored to their business operations and patient needs including:

Review Site Monitoring – PatientTrak automates the collection and display of all of ADPI’s dentist and location reviews including stars and comments from all of the major online review sites. They are able to manage and respond to reviews in real-time across their entire network.

Automated Patient Satisfaction Surveys – Th…