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NEW Online Reputation Management Study From PatientTrak

As a leader in patient satisfaction and online reputation management for healthcare, PatientTrak conducted a study using its own database and uncovered a wealth of review and search engine information.  We offer this information so that healthcare providers can optimize their online reputation management spend and focus on the best sites.
Results


Using the vast PatientTrak data set, our researchers analyzed all of the reviews data and conducted a study using normal patient search patterns.  The results show that PatientTrak is the clear leader in healthcare online reputation management, focusing on the most relevant sites that drive over 95% of all healthcare reviews.

PatientTrak captures 95% of all healthcare reviews incorporates data from 100% of the top healthcare review sitesmanages physician and location profile information and review data on 100% of the leading healthcare sites: Google, Healthgrades, Vitals, WebMD, RateMDs, UCompare Health, YP and Yelp
Conclusion
As practices and heal…

The great importance of physician online reputation management

Have you ever found yourself in such a situation that you went to some private clinic thinking that it will solve all of your health problems just because their costs were high and you thought they will provide you the best treatment? Went out disappointed, with no money and angry? We can relate, people nowadays experience it daily. Are you the person who takes a great care of your home and everything you have in there? You call the best and proven auto-mechanics for your car? Do you behave the same with your health? How much do you know about your clinic, doctor or even a dentist? Not so much, right? I hope that this isn't your answer.

We will take a closer look why is a physician online reputation management so important. First of all, it is so important for yourself to take as much information as you can before you choose your doctor or dentist. If you get in the wrong hands, and yes that happens, you can have so much damage to your body that you will sometimes even need years…

Patient feedback survey is the tool to quality improvement

Patient feedback survey is the tool to quality improvement These days it is important to make sure that you provide great customer service. This is because of competition and the fact that you need to provide great customer service to become successful.

This is why the patient feedback survey is so essential. This is basically the tool to quality improvement. Meaning that this is the tool that you can use to ensure that your business is growing and becoming successful. This is especially important when you have any type of medical institution. These are all the important information about this type of surveys so that you can understand why it is essential to consider this for your practice.

What type of business can make use of the patient survey software?

One of the most common questions about the patient satisfaction surveys is what type of business can make use of this software successfully.

This is a software that can mostly be used by medical institutions. Any type of medical facilit…

The importance of patient satisfaction surveys for our humanity

We live in an information world. Everything we want to find out, we can simply find it on the Internet. When you want to buy a furniture or maybe even a car, where do you take a research for the information about it? On the web, right? You want to hear what the other people think about that, is it the right purchase, what are the ratings and experiences? No one wants to spend their hard earned money in a wrong way, and that is smart. Also, no one likes to be fooled. I think if people should try to do a research before anything they want to purchase or have an experience with (schools, spa centers, gyms for example), they would choose smarter. Do you want to be sure and safe that you are in the right hands? Do you worry about your health or have you lost your trust in the medicine because of some bad experiences? We can understand that, and it sadly happens. We will now talk about the importance of patient satisfaction surveys!

In last two decades, these surveys have gained so much at…

Healthgrades Policy Change

As of October 1, 2017, Healthgrades will no longer permit health care entities to assign 3rd Party Administrators as a provision of their Data Licensing Agreements with Healthgrades, nor allow said 3rd Parties to manage provider profiles on Healthgrades.com.

This means that going forward, doctors and their practices (healthcare entities) will have to manage their profiles and respond to reviews directly with Healthgrades. We (3rd Party Administrator) will no longer be allowed to provide this service to you our clients.


The only exception to this new policy is if you become a Healthgrades Premium client. Should you choose to become a Healthgrades Premium client, PatientTRak could continue as your 3rd party administrator.

Please note that this change is a result in a change in Healthgrades policy not ours. Please contact your Account Manager for more information on Healthgrades Premium.

We recommend that you claim and manage your Healthgrades profiles as this will allow you to maintain …

Web Check In & Display Wait Time - PatientTrak

Long waiting times can lead to dissatisfied patients and lost revenue.  Using the PatientTrak Web Check-In solution, your patients can view the current wait time at your facility. Patients can check-in right from your website and get into the waiting queue while remaining in the comfort of their home. Patients go to your website, view the waiting time and can check-in before coming to the facility.

Staff can monitor patient demand levels and even send text messages to patients alerting them that it is time to come into the facility.




Multiple Urgent Care Facilities – Steer Patients to the Facility with the Shortest Wait Time

Providing wait times right on your website allows patients to choose which of your urgent care centers they want to go to based on wait time. Patients are more likely to use facilities with shorter wait times which leads to greater patient satisfaction and more balanced staff loading for you as the provider.

Text Messaging Patients – Let Patients Know You are Ready …